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Claire Miles

Claire Miles, CEO

Claire has joined Yell from Centrica, where she was Managing Director of Hive, Centrica's Connected Home business. Previous positions at Centrica included MD of HomeCare and MD of Customer Operations for Centrica Consumer. Earlier in her career she held leadership positions at HFC Bank, General Electric and Santander. Claire is also a Non-Executive Director of Northgate PLC.

Mark Clisby

Mark Clisby, Chief Marketing Officer

Mark has been with Yell for over 10 years and is currently leading the transformation of the Yell brand to be recognised as one of the largest digital brands in the UK. Passionate about delivering great customer experience, he is also an industry expert in using insight and data to truly engage customers at every interaction.


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New study finds instant messaging key for SMEs Post Covid-19

10 November 2020

Yell Business has released a study into how small businesses have adapted to survive in light of Covid-19 and how the pandemic is changing the way businesses and consumers communicate.

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Have you heard who's talking to Alexa?

3 November 2020

Yell is delighted to announce the launch of a new collaboration with Amazon which will enhance the opportunity for millions of the UK’s small and medium business enterprises (SMEs) to be found by end consumers, using Alexa-enabled devices.

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Yell launches free new Messaging service in collaboration with LivePerson

July 2020

Yell is delighted to announce the launch of Yell Messaging, in collaboration with LivePerson and using Apple Business Chat a new way for users to communicate directly with companies using the Messages app on Apple products.

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Smart Performance - the revolutionary new advertising solution from Yell

7 May 2020

Yell is delighted to announce the launch of Smart Performance, an innovative digital marketing solution which enables small to medium-sized enterprises (SMEs) to maximise their advertising budget by optimising spend across multiple channels, using machine learning and AI, to deliver the best results and return on investment (ROI).

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Supporting our customers in these uncertain times

18 March 2020

During these uncertain times and rapidly changing circumstances in which we find ourselves, I want to reassure all our customers that we can continue to support you.

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Yell enhances its Leadership team

27 February 2020

Yell is delighted to announce three new appointments to its leadership team with immediate effect, reporting to CEO, Claire Miles.

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Yell Strategy

20 February 2020

Yell’s new strategy delivers unique smart digital marketing solutions and helps businesses connect to consumers through the new world of conversational commerce

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Is the grass really greener?

07 January 2020

The worldwide earnings of 28 of the most popular career choices have been revealed by Yell Business. Detailing international average earnings for roles ranging from an accountant to a bricklayer, Yell Business has filtered each salary by the local cost of living, to truly answer the question: "Is the grass really greener?"

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Yell wins Yext's International Partner of the Year Award

18 November 2019

At the recent annual Yext Explorer Awards which took place at the ONWARD19 conference in New York, Yell was very proud to be announced as Yext’s 2019 'International Partner of the Year'.

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Yell appoints new Chief Executive

1 October 2019

Claire Miles joins Yell today as its new Chief Executive Officer. Claire joins Yell from Centrica where she was most recently Managing Director of Centrica Hive Limited.

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Yell and The Why Agency win big at the 2019 FMBE Awards

27 September 2019

This year's Field Marketing and Brand Experience awards took place at Syon Park, the home of the Duke of Northumberland, on September 26th 2019.

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1 Million British workers never take a lunch break

19 March 2019

Research released today reveals nearly one million British workers never takes a lunch break, with a further 1.6 million having just 10 minutes off during the day – despite all employees having the right to one uninterrupted break of 20 minutes, if they work for more than 6 hours per day.

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What is the UK’s biggest workplace annoyance

February 2019

Being cold at work has been revealed as the biggest office pet peeve by 23% of British workers, with a chilly workplace affecting more women (28%) than men (18%). The study, released today by Yell found that the second biggest annoyance at work is poor internet connection with 1 in 5 saying this was immensely frustrating, an unclean workspace came third on the list, aggravating 18% of the nation’s workers.

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James Nesbitt delivers final edition of the Yellow Pages in Brighton

18 January 2019

On Friday 18th January, the final copy of the Yellow Pages was delivered in Brighton, the city where it all started 53 years ago in 1966. The delivery marks the end of an iconic staple of British household history and signalling Yell’s transition to and becoming a fully digital business.

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Small business is winning big: more people than ever searching for, and shouting about local favourites online

19 March 2018

Shopping habits are seemingly returning to days of old, with more people than ever making the effort to get out, explore their local area and find ‘hidden gems’, a new study by online business directory has revealed. Posts relating to finding a new local business on photo-sharing app Instagram have grown at a rate of more than 50% year-on-year. 


Business by the year 2050

7 November 2017

A report released today by Yell reveals a positive view on how businesses will look by the year 2050, thanks to a wave of new technologies including artificial intelligence, augmented reality and the internet of things. The digital marketing services provider has partnered with acclaimed futurist and author James Wallman, to predict how certain changes in what has been dubbed ‘The Fourth Industrial Revolution’ will affect small, or relatively new businesses.

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Trust Index

May 2017

A new study out today has found that dentists, hairdressers and gardeners are viewed as being among the most trusted local businesses in the UK. The research carried out by Yell, one of the largest providers of digital marketing solutions to small and medium sized businesses (SMBs) in the UK, found that by contrast, car dealers, estate agents and letting companies are viewed as being the least trustworthy to give a good standard of service at a fair price.

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Yell announces Facebook partnership

6 April 2017

Yell today announces a new Facebook partnership and the launch of a unique and highly targeted social advertising product, aimed at helping local businesses harness the power of social.

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Video is key

April 2017

New research from Yell, the largest provider of digital marketing services in the UK, has revealed most of the UK’s 5.5 million SMBs are struggling to embrace digital, or even the basics of web presence. Small businesses can generate (60%) more web traffic and almost a third (30%) more leads, by adding video to their online presence.  Despite this, nine out of ten (85%) of UK small businesses are neglecting the basics and have out of date or incorrect information listed on their websites.

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91% of painters and decorators in the UK miss out

11 July 2016

Yell, one of the biggest providers of digital marketing in the UK, has discovered an overwhelming majority of painters & decorators (91%) it researched have wrong or inconsistent information online, including basic details such as a phone number or email.

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1966 - General Post Office first publishes a classified section called Yellow Pages in the Brighton telephone directory
1973 - Yellow Pages Directories rolled out
1987 - Yell begins its digital offering with Electronic Yellow Pages
1996 - The first iteration of the business directory website launches
1998 - Yell starts offering its customers website build and digital advertising services
2009 - PPC advertising & video creation services added to Yell’s product portfolio
2010 - Ratings & Reviews launches
2014 - Yell websites are mobile adaptive
2015 - Yell app for Apple watches, Yell Stores and Connect (free listing checker) launches
2016 - Yell launches Facebook Social product. Custom websites & SEO launches into Yell Digital Agency channel
2017 - Yell launches their Pledge: ‘Yell is championing local business by helping a million small businesses be found, chosen and trusted by more customers online, by 2020’