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Supporting our customers in these uncertain times

18 March 2020

"During these uncertain times and rapidly changing circumstances in which we find ourselves, I want to reassure all our customers that we can continue to support you.

Yell, like all businesses around the world today, is currently experiencing unprecedented challenges. We are focused on keeping our people safe and healthy whilst serving our customers to the best of our abilities. As the situation unfolds, and government and NHS advice changes, we are continually adapting and putting in place new operational plans for our own teams and working with our partners to preserve our service levels.

However, we are experiencing high levels of demand into our customer service centres and have a reduced number of people at work, so our call wait times may be longer than usual, and for that I apologise. We are leveraging all options available to us to speak with customers as quickly as we can.

I would encourage you where possible to utilise our free Yell for Business app which enables businesses to manage, amend and edit their account details and any advertising packages they have with us, and also to make use of our online chat feature available at yell.com/contactus.

Whilst these are unique and unpredictable times, I can reassure you that I and everyone at Yell are focused on helping all our customers through this period. To that end, I have asked my team to collate useful advice, guidance and support from independent and trusted sources on the key challenges you may be experiencing, and we will be sharing this in the coming days.

I will keep you updated with any further information and hope that we can support you and your business at this difficult time.

Best wishes"

Claire Miles
Chief Executive Officer, Yell Limited

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About Yell

Yell is No.1 for managed digital marketing services for all types of local businesses in the UK*. Its goal is simple - to connect consumers and businesses online. Yell.com features a range of tools to help consumers in their search for trusted suppliers including ratings and reviews, mobile apps, messaging and more. Yell is one of the largest Google Partners in the UK and provides a full range of managed digital marketing services for businesses including Pay Per Click, Websites, Display adverts, Social media and directory listings. Over 100,000 businesses currently advertise with Yell, and Yell.com is used by millions of consumers every month.

*Source: M-Brain research 2019, in terms of revenue from sales of managed digital marketing services