Improving the number of sales made from leads is a key concern for many businesses. Here’s our overview of how to improve your conversion rate – and your bottom line. Generating leads The first step, of course, is to generate leads. The aim is to find ‘qualified leads’ – people who will be genuinely interested […]
The act of up-selling is a time-tested way of improving the profit you make when you sell. Up-selling simply means convincing your customer to invest in a more expensive, or otherwise more profitable, product than the one they were interested in. Up-selling is different to cross-selling, in which you try to persuade the customer to […]
No matter the size of your operation, where you’re based or what you sell, customers are the lifeblood of your business. Understanding what customers want and need is the key to a loyal, sustainable customer base. Here’s our guide to understanding your customers. Getting customer data If you have a customer relationship management system, you […]
Customer relationship management (CRM) software and tools organise the way you look after your customers and prospects. They bring together the data you have on each customer, and how you interact with them, in one place – making it easy to give a personalised service. Here are our tips on getting the best from CRM. […]