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How to Run Customer Service Tone of Voice Training

Our customer service teams are the front line for our businesses. They’re often the first (and nearly always the most important) influence on how our customers view us. How they talk is how our brand talks. This means our tone of voice must be influenced by them, but they also need to be aware of […]


Why You Need Good Copy, Not Exciting Copy

For the last 10 or so years, we’ve all been blinded by the shining light of goodness that is Innocent’s tone of voice. So fun, so quirky. They’ve had a very good run with their copy style and, although I’m personally quite tired of the schtick now (old and bitter, is what I am), they’re […]


Are You Cool Enough to Use Slang in Your Marketing?

If you’re asking and not just doing, the answer is quite probably no. Take it from me: I’m 26 years old and I cringe at a lot of the things the yoof say these days. And I cringe even harder at the brands trying to keep up with them. Talking to young people My day […]


3 Small Businesses with Killer Tone of Voice

Although big brands have the budget to research, plan and implement a tone of voice, they don’t have freedom. A small business can decide what it wants to be and really live its tone in everything it does. No shareholders to please, no board to seek approval from – freedom. Here’s some businesses that are […]



How to Find Your Business Tone of Voice

First things first – what is tone of voice? It’s always used as a stock phrase, tone-of-voice, but let’s have a look at what it actually means, shall we? Voice: The voice is the overall personality of your company. It’s shaped around core values that you hold dear, which define your purpose and mission. Tone: […]


Is Your Website Using the Right Tone of Voice?

The style of writing you use on your website and other communications can make or break relationships with customers and prospects. When it comes to marketing communications, the phrase ‘tone of voice’ usually refers to written content. Ideally all your business’s communications, including your website and other online content as well as letters and other […]


The Benefits of Business Blogging: Part 2

Finding the right tone for your business blog can be tricky. You don’t want it to be formal and stuffy, but at the same time, it shouldn’t be so casual that it comes across as unprofessional. The key is to strike a balance between the two, and here’s how… Get rid of the “we” Remember, […]



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