Yell for Business app

User Guide

The FREE Yell for Business app provides you with instant and round-the-clock access to manage your Yell listing - and more! With a range of helpful features and an easy-to-use interface, the app helps make sure your business looks great online.

1. Set up a new listing on Yell.com

1. Tap Find your Business on the app home screen

2. Enter your business name & postcode to start the search

3. If your business is already displayed in the list, skip to Step 2. If it doesn't appear in the list, tap Business not listed

4. Input all your business details and tap Continue

5. Enter your business contact details, and tap Continue

6. Start typing to find a suitable classification for your business

7. Review your business details and tap the blue slider icon to confirm you have read and agree to the legal terms, then tap Continue

8. Tap Claim this listing to finish claiming the listing for your business

9. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

10. Tapping on View my listing will then take you to the main app page


2. Claim an existing listing on Yell.com

1. Tap Find your Business on the app home screen

2. Enter your business name & postcode to start the search

3. Select your business from the list shown

4. Tap the blue slider icon to confirm you have read and agree to the legal terms, then tap Continue

5. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

6. Tap View my listing, and check your email to verify your account

7. You have now successfully claimed your listing, and the main app page will load so you can view it


3. Log in or reset your password

1. Log into the app using your email address and password

2. If you have forgotten your password, tap Forgotten Password? and follow the on-screen instructions to reset your password

3. Once you have successfully logged in, the main app page will display


4. Managing your app & account settings

1. To access your app and account settings, tap the Account tab

2. Tap the cog icon in the top right-hand corner of your screen to access the app settings screen

3. Here you can check and amend your app and account settings


5. Reviewing your notifications

1. Make sure your app notifications are switched on by tapping on the Account tab, then ensuring the blue slider is activated for 'Helpful hint notifications'

2. When you have a new notification, the bell icon in the top right-hand corner of your screen will feature a red circle with a number in it

3. Tap on the bell icon, and a list of your latest notifications will be displayed where you can read or dismiss them


6. Editing your profile

1. Tap on Manage profile on the main app screen

2. On the Profile screen, you can add and edit your business details and links

3. Scroll down the page and fill in as much information as possible about your business in all the relevant fields


7. Managing photos on your listing

1. Tap on Manage photos on the main app screen

2. At the bottom of the Photos page, tap on Add photos

3. You will be prompted to either upload a photo from your phone's photo album, or take a new photo using your phone camera

4. If you choose the option to upload a photo, the app will load images from your phone's photo album for you to choose from. You can select and upload up to 10 photos at a time

5. If you choose to take a photo using your phone, you will need to grant permission for the app to access your camera. Then take your photo and choose how you want it to be cropped within a square format, and it will be uploaded to your listing

6. When you have added images to your listing, you can tap on a photo to add a caption, or delete it

7. Add your photo caption (up to 50 characters long) and then tap Update, or delete the photo by tapping the bin icon in the top right-hand corner of the screen

8. Confirm if you wish to delete the photo, or tap Cancel to keep it


8. Managing reviews

Requesting reviews

1. Tap Manage reviews on the main app screen

2. Tap Request a new review

3. Choose whether you want to send a review request to a customer by SMS (text message) or email

Sending a review request by SMS

4. Review the legal terms, then tap Confirm to agree to them

5. Add the mobile numbers for all customers you wish to send the review request to, along with your mobile number, then edit your message copy as desired (up to 65 characters), and tap Send

Email

6. Review the legal terms, then tap Confirm to agree to them

7. Add the email addresses for all customers you wish to send the review request to, then edit your message copy as desired (up to 1000 characters), and tap Send

Responding to reviews

8. If you have received a review on your Yell listing, it will appear on the Reviews screen. Tap on the review you want to reply to

9. The review will open in a new screen, and then tap Reply to review

10. Type a professional response (up to 1000 characters) and then tap Send


9. Getting Help & Support

1. Tap on the Help tab

2. Tap on Help Centre or tap any other option to contact us via online chat, email or phone

3. The Help Centre contains lots of useful articles to assist you with account and product queries


10. Messaging NEW

1. Tap Messages in the navigation bar
2. You are prompted to activate the messaging feature. Tap Get started
3. Select a realistic and appropriate target response time for your messages
4. Review the terms & conditions and tap the tick box to confirm your agreement, then tap Submit & Finish
5. To receive a notification each time you receive a message, tap Enable Notifications
6. Toggle to switch notifications on within your phone's settings
7. Your account will then be verified for messaging. This can take up to 2 working days to activate, but you can still access your Inbox to view previous messages
8. You will receive a notification once verification has been completed. Tap Done
9. When you receive a new message, it will appear in your Messages inbox. Tap on the message to open the full conversation
10. In some cases, our bot Hartley will provide answers to frequently asked questions using the information from your business listing
11. Upon receiving a customer enquiry, Hartley will present a list of options for them to learn more about your business
12. Hartley will capture and summarise all the relevant information received from the customer
13. Hartley will advise the customer of your specified response time, and send a notification to you which will also add you to the conversation
14. Tap New Message to start messaging the customer directly, ensuring your responses are timely and professional!

11. Reputation Manager

Enhanced Review Management

1. Tap Manage reviews on the main app screen
2. Tap Request a new review
3. Select which method you wish to request a review by

Requesting a review by SMS

As a Yell customer with Reputation Manager or Connect, you can send up to 50 complimentary SMS review requests a month

1. Edit and personalise your message, then tap Send
2. Tap the Requested tab to access tracking functionalities. You can also tap Resend to send a reminder to contacts who have not yet posted a review after 7 days of the first request

Requesting a review by Email

When sending requests by email, an enhanced template is used to help your business look more professional

1. You have up to 1000 characters to edit and personalise your message, then tap Send
2. Tap the Requested tab to access tracking functionalities. You can also tap Resend to send a reminder to contacts who have not yet posted a review after 7 days of the first request

Social Posting

1. Tap Manage posts
2. You can scroll down to view previously posted and received social posts
3. Select which social channels you want to post to, and compose your post with text and an image. Then tap Send

Listing Management

1. Tap on Manage profile

2. Tap on Listings, and then scroll down to view the online listings that your business details have been distributed to
3. Tap Duplicates to check if there are any duplicate listings containing your business details that may require action

12. Website & Store Editor

1. Tap the Account tab
2. Tap the Websites card to launch an interactive editor on your phone's default internet browser
3. Tap on the text box you wish to edit
4. Type your text revisions into the text box
5. Once you are ready for the changes to go live, tap Republish

13. Analytics


1. Tap the Account tab

2. Tap the Analytics card

3. Choose which product you want to view analytics for

Yell.com Analytics

1. Scroll down to view the performance of your Yell.com adverts. You can also filter results by tapping Filter at the top right of the screen

2. You can choose from a selection of date ranges and sources, and then tap Apply to see the updated analytics

Websites & Reputation Manager Analytics

1. Website

2. Reputation Manager - Listings

3. Reputation Manager - Reviews