Yell for Business app

1. Tap Create account on the app home screen

2. Fill in your details to register a new account, check the Privacy Policy and then tap on Create account

3. Tap on Find your Business Listing to begin a search on Yell’s live listings

4. Enter your business name & postcode to start the search

5. Select your business from the list shown

6. Select your business and then tap on Claim this listing

7. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

7. Tap View my listing, and check your email to verify your account

7. You have now successfully claimed your listing, and the main app page will load so you can view it

1. Log into the app using your email address and password

2. If you have forgotten your password, tap Forgotten Password? and follow the on-screen instructions to reset your password

3. Once you have successfully logged in, the main app page will display

1. To access your app and account settings, tap the Account tab

2. Tap the cog icon in the top right-hand corner of your screen to access the app settings screen

3. Here you can check and amend your app and account settings

1. Make sure your app notifications are switched on by tapping on the Account tab, then ensuring the blue slider is activated for 'Helpful hint notifications'

2. When you have a new notification, the bell icon in the top right-hand corner of your screen will feature a red circle with a number in it

3. Tap on the bell icon, and a list of your latest notifications will be displayed where you can read or dismiss them

1. Tap on Manage profile on the main app screen

2. On the Profile screen, you can add and edit your business details and links

3. Scroll down the page and fill in as much information as possible about your business in all the relevant fields

4. You can tap Business Highlights to edit and select up to 3 highlights which will appear under 'Why Choose Us?' on your Business profile page

5. Tap Safety to add in COVID related highlights to show how your business is COVID compliant

1. Tap on Manage photos on the main app screen

2. At the bottom of the Photos page, tap on Add photos

3. You will be prompted to either upload a photo from your phone's photo album, or take a new photo using your phone camera

4. If you choose the option to upload a photo, the app will load images from your phone's photo album for you to choose from. You can select and upload up to 10 photos at a time

5. If you choose to take a photo using your phone, you will need to grant permission for the app to access your camera. Then take your photo and choose how you want it to be cropped within a square format, and it will be uploaded to your listing

6. When you have added images to your listing, you can tap on a photo to add a caption, or delete it

7. Add your photo caption (up to 50 characters long) and then tap Update, or delete the photo by tapping the bin icon in the top right-hand corner of the screen

8. Confirm if you wish to delete the photo, or tap Cancel to keep it

1. Tap Manage reviews on the main app screen

2. Tap Request a new review

3. Choose whether you want to send a review request to a customer by SMS (text message) or email

4. Review the legal terms, then tap Confirm to agree to them

5. Add the mobile numbers for all customers you wish to send the review request to, along with your mobile number, then edit your message copy as desired (up to 65 characters), and tap Send

6. Review the legal terms, then tap Confirm to agree to them

7. Add the email addresses for all customers you wish to send the review request to, then edit your message copy as desired (up to 1000 characters), and tap Send

8. If you have received a review on your Yell listing, it will appear on the Reviews screen. Tap on the review you want to reply to

9. The review will open in a new screen, and then tap Reply to review

10. Type a professional response (up to 1000 characters) and then tap Send

1. Tap on the Help icon in the navigation bar to access our Help Centre

2. In the Help Centre, type your question to find a useful article

3. If you don’t find what you are looking for, you can tap to Contact customer support

4. Help is even available through our WhatsApp messaging service. Tap on Message us

1. Tap Messages in the navigation bar

2. You are prompted to activate the messaging feature. Tap Get started

3. Select a realistic and appropriate target response time for your messages

4. Review the terms & conditions and tap the tick box to confirm your agreement, then tap Submit & Finish

5. To receive a notification each time you receive a message, tap Enable Notifications

6. Toggle to switch notifications on within your phone's settings

7. Your account will then be verified for messaging. This can take up to 2 working days to activate, but you can still access your Inbox to view previous messages

8. You will receive a notification once verification has been completed. Tap Done

9. When you receive a new message, it will appear in your Messages inbox. Tap on the message to open the full conversation

10. You will notice that our helpful bot, Hartley, has immediately responded to the enquiry, collecting the name of the potential customer before passing to you. You can respond by tapping on New Message

1. Tap on Account in the navigation bar

2. Tap on Products

3. Tap on Advanced Questions

1. Tap on the Jobs tab in the navigation bar

2. Pinch to zoom in and out on the map to find relevant jobs in your local area

3. Tap Edit search to customise business classification and search radius

4. Tap on map pins to see details of each job posting. Tap Interested to express your interest. If the job poster wants to contact you, you will receive a message in the Yell for Business app

1. To get started, tap the Payments tab in the bottom navigation. Then tap ‘Setup Payments Request’.

2. To continue to set up, tap ‘Setup Payments Request’.

3. To continue to set up, tap ‘Setup Payments Request’.

4. Tap which payment method you would like to set up: bank transfers (BACS) or PayPal. Don’t worry – you can come back and set another payment method up later.

5. To begin accepting payments via bank transfers (BACS), enter your bank account details for where you would like to receive customer payments.

6. To begin accepting payments via PayPal, enter the username of the PayPal.Me account where you would like to receive customer payments.​

7. Now in your Payments hub you can see an overview of your payments history. From here you can also request money or edit your payment details.

8. Tap on ‘Customers’ in the top navigation to see existing customer profiles. To create a customer profile so you can request payment, tap ‘Create new customer’.

9. Next, either tap ‘Import from Contacts’ or manually add the customer’s details, then tap ‘Create’.

10. Now you will be able to view your customer’s profile. Tap ‘Request money’ if you want to request payment, or tap ‘Edit’ to update their details.

11. Add the amount you would like to request. Select which listing/business you would like to request payment for (if you have multiple listings), which customer you want to request payment from, and whether you want to accept the payment via BACS (bank transfer) or PayPal. You can also add a note to the customer about what the payment is for.

12. Once you have requested a payment, you can preview or share the request with the customer via Messaging, a QR code, or another app like WhatsApp.

13. The customer will be able to view your payment request details and pay using your preferred method.

14. Once paid, you can mark the request as paid and the business will be notified.

15. If you need any help with the request or paying, tap ‘Contact Yell’.

1. Tap Manage reviews on the main app screen

2. Tap Request a new review

3. Select which method you wish to request a review by

1. Edit and personalise your message, then tap Send

2. Tap the Requested tab to access tracking functionalities. You can also tap Resend to send a reminder to contacts who have not yet posted a review after 7 days of the first request

1. You have up to 1000 characters to edit and personalise your message, then tap Send

2. Tap the Requested tab to access tracking functionalities. You can also tap Resend to send a reminder to contacts who have not yet posted a review after 7 days of the first request

1. Tap Manage profile on the main app screen

2. Tap on Listings and then toggle Show the listings that require attention on

3. A filtered view will appear, look out for social media channels on this list. Tap to resolve any appearing on this list

4. You can view an overview of any issues, if it requires linking, tap on Link account

5. A webpage will open on your device with a link to connect your social media channel

6. Tap Yes to verify the social media account you wish to link your account

7. You are taken back to the app, which will show the listing as having no issues

1. Tap Manage posts

2. You can scroll down to view previously posted and received social posts

3. Select which social channels you want to post to, and compose your post with text and an image. Then tap Send

1. Tap on Manage profile

2. Tap on Listings, and then scroll down to view the online listings that your business details have been distributed to

3. Tap Duplicates to check if there are any duplicate listings containing your business details that may require action

1. Tap the Account tab

2. Tap the Websites card to launch an interactive editor on your phone's default internet browser

3. Tap on the text box you wish to edit

4. Type your text revisions into the text box

5. Once you are ready for the changes to go live, tap Republish

1. From the Account tab, scroll down and tap Analytics

2. A combined view of your Yell products' performance can be seen here

3. You can scroll to see performance data for Appearances, Clicks, and Contacts

4. You can also calculate how many sales you need to deliver a return on your advertising investment

5. You can look at data over 7, 30 or 90 days, 6 and 13 months (to identify seasonal trends), or choose a custom date range

6. You can see individual product performance by selecting the relevant product from the dropdown list

1. Tap the Account tab

2. Tap on Account management to see an overview of your account

3. Tap on My orders, Transactions or Invoices to view more information

4. My orders shows an overview of your Yell programme and pricing for each order line

5. Transactions lists your payment history. It also includes details of any credits to your account

6. Invoices lists each of the invoices produced in relation to your Yell programme