Yell for Business app

User Guide

The FREE Yell for Business app provides you with instant and round-the-clock access to manage your Yell listing - and more! With a range of helpful features and an easy-to-use interface, the app helps make sure your business looks great online.

1. Set up a new listing on Yell.com

1. Tap Find your Business on the app home screen

2. Enter your business name & postcode to start the search

3. If your business is already listed, skip straight to Section 2. If it doesn't appear in the list, tap Business not listed

4. Input all your business details and tap Continue

5. Enter your business contact details, and tap Continue

6. Start typing to find a suitable classification for your business

7. Review your business details and tap the blue slider icon to confirm you have read and agree to the legal terms, then tap Continue

8. Tap Claim this listing to finish claiming the listing for your business

9. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

10. Tapping on View my listing will then take you to the main app page


2. Claim an existing listing on Yell.com


1. Tap Find your Business on the app home screen

2. Enter your business name & postcode to start the search

3. Select your business from the list shown

4. Tap the blue slider icon to confirm you have read and agree to the legal terms, then tap Continue

5. Enter your contact details to create your account, tap the blue slider icon to confirm you agree to the legal terms, and tap Claim this listing

6. Tap View my listing, and check your email to verify your account

7. You have now successfully claimed your listing, and the main app page will load so you can view it


3. Log in or reset your password

1. Log into the app using your email address and password

2. If you have forgotten your password, tap Forgotten Password? and follow the on-screen instructions to reset your password

3. Once you have successfully logged in, the main app page will display


4. Managing your app & account settings

1. To access your app and account settings, tap the Account tab

2. Tap the cog icon in the top right-hand corner of your screen to access the app settings screen

3. Here you can check and amend your app and account settings


5. Reviewing your notifications

1. When you open the app for the first time, you will be prompted to turn on push notifications. Tap Allow to be notified about key activity, such as new reviews left on your listing

2. When you have a new notification, the bell icon in the top right-hand corner of your screen will feature a red circle with a number in it

3. Tap on the bell icon, and a list of your latest notifications will be displayed where you can read or dismiss them


6. Editing your profile

1. Tap on Manage profile on the main app screen

2. On the Profile screen, you can add and edit your business details and links

3. Scroll down the page and fill in as much information as possible about your business in all the relevant fields


7. Managing photos on your listing

1. Tap on Manage photos on the main app screen

2. At the bottom of the Photos page, tap on Add photos

3. You will be prompted to either upload a photo from your phone's photo album, or take a new photo using your phone camera

4. If you choose the option to upload a photo, the app will load images from your phone's photo album for you to choose from. You can select and upload up to 10 photos at a time

5. If you choose to take a photo using your phone, you will need to grant permission for the app to access your camera. Then take your photo and choose how you want it to be cropped within a square format, and it will be uploaded to your listing

6. When you have added images to your listing, you can tap on a photo to add a caption, or delete it

7. Add your photo caption (up to 50 characters long) and then tap Update, or delete the photo by tapping the bin icon in the top right-hand corner of the screen

8. Confirm if you wish to delete the photo, or tap Cancel to keep it


8. Managing reviews

Requesting reviews

1. Tap Manage reviews on the main app screen

2. Tap Request a new review

3. Choose whether you want to send a review request to a customer by SMS (text message) or email

Sending a review request by SMS

4. Review the legal terms, then tap Confirm to agree to them

5. Add the mobile numbers for all customers you wish to send the review request to, along with your mobile number, then edit your message copy as desired (up to 65 characters), and tap Send

Sending a review request by email

6. Review the legal terms, then tap Confirm to agree to them

7. Add the email addresses for all customers you wish to send the review request to, then edit your message copy as desired (up to 1000 characters), and tap Send

Responding to reviews

8. If you have received a review on your Yell listing, it will appear on the Reviews screen. Tap on the review you want to reply to

9. The review will open in a new screen, and then tap Reply to review

10. Type a professional response (up to 1000 characters) and then tap Send


9. Getting Help & Support

1. Tap on the Help tab

2. Tap on Help Centre or tap any other option to contact us via online chat, email or phone

3. The Help Centre contains lots of useful articles to assist you with account and product queries