Yell's statement on Coronavirus (COVID-19)

Last updated: 22 May 2020

Yell customer service

We know businesses rely on Yell every day to help them connect with consumers brilliantly online. And in this current climate, it’s even more essential for us to help you keep your business running smoothly – and we are working hard to do so. This page has all the latest information we have to help customers during these times.

Keeping in touch

Yell, like all businesses around the world today, is currently experiencing unprecedented challenges. We are solely focused on keeping our people safe while serving our customers to the best of our abilities.

We are currently experiencing high levels of demand into our Customer Service teams, coupled with a reduced number of people working due to the coronavirus pandemic. Our call wait times may be longer than we would typically deliver.  We are leveraging all options available to us to speak with you as quickly as we can.

While we operate in these conditions, we encourage you to download the free Yell for Business app and utilise the functionality within the app to service your account and amend your listing and other products you have with us.

Alternatively, you can use our online chat service (available Mon-Fri 8am-10pm) or fill in our online contact form.

For those businesses who would still like to speak with us, our Customer Service telephone number 0800 555 444 remains operational Mon-Thu 8.30am-5.30pm, Fri 8.30am-4.30pm, but we thank you in advance for your patience and understanding that our response times will be slower than usual.

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Managing and updating your Yell products

While we face ever more stringent restrictions on our working patterns and movement, we appreciate that keeping your own customers up-to-date is crucial. Communication with your customers via online channels is more important than ever, and we have a range of tools and product features that can help you do this depending on which products you have from Yell.

Websites (Premium, Premium Plus, Elite & Elite Plus customers)

Reputation Manager

  • Easily update your business contact details, opening hours, products and services across all your directory listings so customers can find the latest information about your businesses during these changing times.
  • Use the Reputation Manager social media posting functionality to update all your connected social networks to keep your customers and followers up to date with the latest information about your business. listing

  • Keep your business details on your listing up to date, and inform customers of your current opening hours, contact numbers, products and services available etc. This can be done via the Yell for Business app or by logging into your dashboard on a desktop computer.
  • Send email or text messages to customers inviting them to write a review on your listing to help boost your online reputation.
  • Make sure you have Messaging activated on your listing and have notifications switched on for the Yell for Business app, so you can receive messages from potential customers instantly, as well as create PDF quotes and send calendar invitations in response to customer messages.

PPC, Display, Social & Smart Performance advertising

You may want to amend the existing messaging on your PPC, Display or Social ads to more accurately reflect your current business offerings and preferred contact details - e.g. if you're a plumber, you may want to focus on the emergency services you offer, rather than regular maintenance tasks, or if you manage a garden centre, you might want to focus on local flower delivery rather than driving footfall to your cafe. You may also want to change your target areas if you're servicing a larger or smaller area than usual. You can request changes to these via our Live Chat service if you find call times are too long. You can also check what messaging your ads currently have by logging into your online reporting dashboard.

Additional marketing options

In these changing times, you may also be looking to open up new channels such as eCommerce and online advertising. If you are considering this, we encourage you to discuss the solutions we have available with one of our Digital Marketing Consultants for free advice on products and solutions available to you via Yell.  Contact us via our live sales chat service (24/7) or by calling our Telesales team on 0800 777 445 (Mon-Thu 8.30am-6pm, Fri 8.30am-5.30pm).

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Other free benefits from Yell

Free tools

We have some great FREE tools and services that you can access to benefit your business. Check out the Free Essentials area of our website for some great practical tools including a free DIY website, business listing, website audit, and online reputation report.

We've also put together a Digital Marketing Checklist for you to download free, with a range of tips and recommendations to help your business during coronavirus lockdown, whether or not you're currently able to trade.



Partner offers

Yell works closely with a number of partners to bring discounted offers to its customers, including Microsoft, Royal Mail, EE and more. Check out what's available on our Partner Benefits page.

Digital marketing advice

Our Knowledge Centre has thousands of useful digital marketing articles from our team of independent experts. Here are links to just a few of our latest posts written with the current climate in mind:

remote team management

How to Manage a Team of Remote Workers: 11 #WFH Tips

Managing a team is tough, but managing a team remotely during a pandemic is a real test. Here are 11 ways to make remote team leadership easier.

Internal brand in a time of crisis

The Importance of An Internal Brand in Times of Crisis

How your internal brand earns its keep during an economic crisis. For morale, for difficult communications and for team survival.

Image of Ebay and Amazon logos

Advice & Tips for Amazon and eBay Sellers During Coronavirus

Amazon and eBay sellers during coronavirus are facing some unique challenges. Adapt quickly and your ecommerce channels will come out the other side.

Dry Spell Don't Panic

8 Productive Things to do When Business Hits a Dry Spell

Quiet spells happen in business and can decimate cash flow. If you’re starting to feel the pinch, here are 8 productive things you can do with your time.

Image of man looking at his smartphone

How to Manage Mindful Customer Comms During COVID-19

While email marketing might be a usual communication channel for your business, find out how to not overload customers in times of pandemic.

Image of Scrabble tiles spelling out the words work from home

3 Ways to Take a Manual Trade or Training Business Online

Social distancing is essential with the COVID-19 outbreak, but how can more manual, "in-person" businesses stay afloat? Here are three suggestions.

Further advice for businesses

With so much information in circulation at present, we aim to direct you to the most relevant, authoritative and free advice that we can find, in order to support you and your business.

The UK Government has provided guidance for Business Owners along with support from Public Health England.  As well as UK Central Government, there are also a number of regional initiatives being announced for businesses in Northern Ireland, Scotland and Wales.

Other great sources of advice specifically, around cashflow concerns, can be found at Money Advice Service and Business Debtline.

Outside the Government, there are a number of great third-party websites providing more detailed advice for small businesses and business owners. The ones we recommend reading are all free to use (they do not require paid subscription, but may contain third party advertising):

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We would like to thank you for being a customer of Yell and while we appreciate these are difficult times for everyone, we assure you that we continue to strive to support you and your business during these unprecedented times.

Need to contact our support team?