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‘How to’ Articles

Looking for advice on how to make the most of the web for your business? Our team of independent digital marketing experts have shared a wealth of tips and experience on everything from how to approach your website design to making the biggest possible impact on social media. Whatever your question, it’s very likely the answer is here.

How to Make the Most of Your Yell.com Listing – For Free!

If you’re looking for some free exposure online, claiming a free listing on Yell.com for your business is a great place to start. In fact, setting up free listings on a number of platforms like Google My Business and TripAdvisor all helps search engines get a good picture of your business, and can help you […]


How to Write a Brand Guide for Customer Service Teams

You’ve got your big brand style guide (you have, right?) but for the people who are on the front line all-day-every-day, you need to create something far more concise. Your brand guide for customer service should be easily referenced while someone is talking to a customer – nothing fancy, nothing pretentious and nothing too verbose. […]


The Newbie’s Guide to Using Instagram for Business

Instagram is one of the big players in the social media stakes, but has a bit of a reputation as being trendy, superficial – even a bit shallow. The truth is anything but. 80% of Instagram users follow a business on the platform, and B2Bs can totally kill it on Instagram too! Yes, it’s the […]


How to Write an Engaging Business Blog – 6 Tips

Writing business blogs can sometimes feel like washing up – a time-consuming chore and a distraction from more important things. But it doesn’t have to be that way. Firstly a well-managed blog can become a central part of your business, attracting customers and keeping them engaged. Businesses with blogs attract 55% more traffic than those […]


10 Ways To Encourage Customers To Promote Your Business

User-generated or third party photos, videos, reviews and other social media content related to your business can be both a gift and a threat. On the one hand, your customers are creating content for you – great right? On the other hand, you don’t have full control over that content – so how can you […]


How To Improve Your Business Cashflow

Cash flow management is a crucial part of running a business. Keeping track of your outgoings and income can help you understand your business’s cash flow pattern, and identify potential gaps early on. In this case, maintaining healthy cash flow levels comes down to a simple rule: reduce your expenses or increase the money coming […]


How to Write the Best Homepage Heading Ever

This is my formula for writing a homepage heading. Your very first impression for someone coming to your brand; a summary of everything you do and how you do it. It can be difficult to nail down such a vast concept in such a small number of words. How can you sum up 20 website […]


How to Write Your Social Media Rule Book

Social media is all about freedom of expression, sharing ideas and debating controversial topics. Is that all ruined if we start trying to establish rules? If you’re a business, the idea of unbridled freedom and controversy should terrify you. So, while using social platforms is a vital part of your brand strategy, having a social […]


4 Common Email Marketing Challenges and How to Beat Them

Email marketing is an undoubtedly powerful method of getting your name out there, but it’s not always the easiest. Granted, it’s not exactly the hardest either, but you’ve got to attract subscribers, consider the timing of your campaigns, get your copy and design right – and decide what you’re going to offer within each campaign. […]


How to Successfully Look After Your Ecommerce Customers

The January 2018 edition of the UK Customer Satisfaction Index said that retail businesses who consistently achieve higher levels of customer satisfaction benefit from stronger turnover growth, profit and employee productivity. Customer service matters, particularly when it comes to small and medium sized retailers. The one thing that has always been so appealing about smaller […]


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