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Online Reputation

In today’s digital world, what potential customers find and read about your business online will affect their decision about who to contact and spend their money with. Positive reviews, accurate contact details, a well-designed website and regularly updated social media channels – these are all things that people will take into consideration when doing online research on your business. Find out how to manage your online reputation effectively, so you look your best online and stand out against the competition.

How to Make the Most of Your Yell.com Listing – For Free!

If you’re looking for some free exposure online, claiming your free listing on Yell.com is a great place to start. In fact, setting up free listings on a number of platforms like Google My Business and TripAdvisor all helps search engines get a good picture of your business, and can help you appear more consistently […]


7 Reasons Why ALL SMEs Need to Embrace Online Reviews

Listing your company on review websites can seem like a scary prospect. You’re putting your precious business out there to get potentially battered by the slings and arrows of former customers and public opinion. But actually, there are many more positives than negatives to online reviews – not least the warm, fuzzy feeling when you […]


Marketing Tips For Builders

The building and construction sector is having a bit of a difficult time at the moment. Brexit uncertainty has caused some people to put big money items like building projects on hold, and the bad weather we had at the beginning of 2018 delayed many building projects. On the positive side, if people are looking […]


3 Social Media Tools You May Not Have Heard Of

Maintaining a strong social media presence is essential for most kinds of business, making social media management tools indispensable. The big names like Buffer and Hootsuite deservedly catch a lot of the limelight but there are a lot of valuable apps lurking just below the surface. In this article, we’ll look at three lesser-known social […]


How to Establish an Online Presence for New Businesses

So you’re starting a brand new business – Congrats! Embarking on a new business venture is always an exciting time. But even if you’re not a particularly online business, it’s imperative that your company establishes a strong web presence. If you’re a B2B, be aware that 71% of B2B researchers start their research with a […]


8 New Google My Business Updates You May Not Know About

When was the last time you logged into your business’ listing on Google My Business? Be honest! If it’s been months rather than weeks, you may have missed out on a few essential updates to Google My Business. The gang at Google have been beavering away making new and valuable updates to their free business […]


How To Get Your Business In The Google Local 3-Pack

If you use Google regularly, chances are you’ve seen the map results – known as the 3-pack, local pack, map pack, or snack pack. But have you ever wondered how to get your business to show up there? It’s surprisingly easy! Let’s take a look at the local 3-pack; what is it? And how can […]


Welcome to 360° Customer Service

It might seem like customer service bots are reducing humans to mere meat sacks taking up oxygen but nothing could be further from the truth. 21st century customer service is all about using automation to free up your humans for the important stuff, like customer retention. These days, you need to be everywhere – all […]


How To Heal Customers’ Pain Points

Heal the pain point, win the customer. In well-established industries, we can forget that there are new people finding out how things work every day. Yes, people who have taken out a mortgage know how awful the process can be and have accepted it – but first-time buyers don’t and haven’t. There will always be […]


What is a Review Acquisition Strategy?

With the internet at our fingertips, maintaining your business’s reputation online is paramount. Many of us flock to trusted third party review websites like Yell, Facebook, and TripAdvisor to see what others have to say before we part with our cash or plan an outing.  However, simply providing the option to leave reviews won’t mean […]


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