The majority of the SMEs we surveyed were very clear about how important an online presence was for their business. 80% of respondents saw their website and social media presence to be the most important aspects for generating leads and sales, closely followed by digital marketing (79%) and branding (also 79%).
87% of the businesses we surveyed had a company website, and out of all our respondents:
- 35% believe their business would not survive without a website
- 34% of respondents stated that they had previously thought their businesses website was unimportant before the pandemic but now think that it is important
- 48% of businesses have spent more time promoting their website
- 43% have spent more money promoting their website
So, it’s clear that over the last year, many businesses have shifted perspective and reprioritised how they invest in their online presence. This, in turn, has led to an increase in leads and sales.
But do consumers agree? The answer is a resounding yes.
69% of consumers said they would seek out a business online before making a purchase or booking in a service with them. Around 20% were sometimes likely to (perhaps depending on the type of product or service they were considering), but only 8% of respondents said they were unlikely to check either reviews or a website online first.
We know that not all industries are the same – and the type of service on offer can definitely shift how important a website might be to potential customers. We dug a little deeper into each of our focus industries to see how critical an online presence might be for these businesses.