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Knowledge Centre

The articles in our Knowledge Centre aim to help you decide on the best digital marketing mix for your business. From Website Design to Pay-Per-Click, Social Media to Video Marketing, our team of independent digital marketing experts share their latest advice, tips and know-how via their regularly updated blogs.

How to Run Customer Service Tone of Voice Training

Our customer service teams are the front line for our businesses. They’re often the first (and nearly always the most important) influence on how our customers view us. How they talk is how our brand talks. This means our tone of voice must be influenced by them, but they also need to be aware of […]


Google’s BERT Algorithm Update

In October 2019, Google’s BERT algorithm update rolled out to all searches, all languages and all countries. BERT is natural language processing (NLP) technology, which grows Google’s understanding and treatment of context. Prepositions – like to, from, on – are now a big focus. Tiny words, often overlooked but hugely important for nuances like ‘train […]


How To Write A Social Media Strategy

A social media strategy is an essential component of an organisation’s marketing, regardless of how instrumental a part of the marketing mix social media is for them. Having a strategy in place – however basic – provides a simple manual to fall back on for when you or your team have questions regarding content, tone, […]


How to Refresh Old Blog Posts with SEO in Mind

We all want our blog posts to achieve the maximum possible exposure for the longest possible time. But unfortunately, as time goes on, older blog posts can start to feel a little past their best. However, there is hope for these posts, especially ones about evergreen topics that have a longer shelf life. Today, we’re […]


Behavioural Science Cheat Sheet for Your Marketing

Behavioural science gives us thousands of studies about how people act. It’s particularly useful for marketers because self-reporting is notoriously unreliable, so surveys can’t be the only source of our customer research. From these studies, we can glean a few directives for our marketing that don’t require hours upon hours of reading dense research papers. […]


6-Step Marketing Strategy for Beginners

There’s far more to marketing than crafting whizz-bang websites and funky flyers. Crafting persuasive materials is important, don’t get me wrong. But savvy marketers follow well-thought-out creative methodologies designed to achieve marketing success – helping them to reach the right people, in the right places, and get the best possible return on their investment. Today, […]


Customer Feedforward vs. Feedback

The phrase ‘customer feedforward’ may make you feel sick. I admit I feel a little queasy myself. But it’s a subtle yet important distinction from the traditional customer feedback. What the frack is customer feedforward? I saw this phrase quoted from Thomas Barta, co-author of The 12 Powers of a Marketing Leader. And I forgive […]


8 Productive Things to do When Business Hits a Dry Spell

Every now and again, businesses will go through a quiet spell. This can be for all kinds of reasons. Plans fall through. Markets change. The economy changes. Change will always happen. But quiet periods can decimate cash flow, and the Office of National Statistics found that 90% of small business failures can be chalked up […]


E-A-T: Google Quality Score

Expertise, authority and trustworthiness (EAT). Those should really be the keywords for anyone’s content production, but they are in fact the Google quality score rules. Particularly on pages that deal with transactions or high-stakes advice. EAT and page quality have always been important but algorithm changes over the last year reflect Google’s insistence that EAT […]


Funding For Sole Traders

Going it alone in business can be the best feeling in the world; you are your own boss, master of your own destiny and in control of everything – including the finances. As a sole trader, you have to wear many hats and quickly need to become an accountant, an HR professional, marketer and director, […]


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