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Web Chat – How It Can Work for Your Business

Web chat is a great way to grab people and get them to where they need to be FAST. Instead of a customer having to search for confirmation that you have what they’re looking for, they can ask. Another side of it: never underestimate how little your customers want to talk to you. If they […]


5 Platforms To Help Deliver Excellent Customer Service

It might seem like customer service bots are putting real people out of jobs, but nothing could be further from the truth. 21st century customer service is all about using automation to free up your employees for the important stuff, like customer retention. These days, you need to be everywhere – all the time. And […]


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