INCLUDED IN AMPLIFY & ACCELERATE · NO EXTRA COST
AI Receptionist
Never lose another customer because you couldn’t answer the phone.
Your AI Receptionist answers calls 24/7, captures every enquiry and helps your team follow up faster – whether you’re on site, driving or serving another customer.
Book a thirty minute call with one of our friendly, experienced digital experts to uncover quick wins and fresh ideas to help grow your business and attract more local customers.
24/7 CALL ANSWERING FOR YOUR BUSINESS
Never miss another customer call
Every business owner knows that feeling – the phone rings and you can’t get to it in time. Miss that call and you don’t just lose a conversation, you lose the customer who found you, liked what they saw, and picked up the phone. They don’t always leave a voicemail. They just call the next business on the list.
how it works
Three things happen on every call
Available 24/7 – every enquiry you generate gets captured, recorded and ready to follow up.
1: Answers when you can’t
Callers get a helpful response even when your team is busy, on a job, or it’s outside office hours.
2: Captures the opportunity
It records contact details, the reason for the call, and whatever your team needs to follow up properly.
3: Supports faster follow-up
Alerts, transcripts and call tracking show you where each enquiry came from and what happened next.
PART OF A BIGGER SOLUTION
Most agencies stop at the enquiry. We don’t.
AI Receptionist is built into your wider Yell solution – so a captured call doesn’t just sit in an inbox. It shows up in your call tracking, it’s visible to your account manager, and it feeds straight into the follow-up work that turns an enquiry into a customer.
WHO IS AI RECEPTIONIST FOR?
Built for businesses that live on the phone
AI Receptionist has been designed specifically for UK businesses that rely on phone enquiries, from trades and estate agents to garages and salons. Combined with Yell’s digital marketing expertise, we’ll help you stop losing leads simply because no one could answer the phone.
TRADES & HOME SERVICES
Your team’s on a job.
It takes the job type, location, urgency and preferred time, then sends it straight through – no more returning half-finished messages at the end of the day.
ESTATE & LETTING AGENTS
A call after you’ve closed.
It captures the property details and can book a viewing or valuation there and then, instead of losing the enquiry to voicemail.
GARAGES & AUTOMOTIVE
Hands full under the bonnet.
It gets the vehicle details and the work needed, and books the driver in for a slot.
SALONS & APPOINTMENTS
Mid-treatment, phone ringing.
It handles the booking and answers the basics – hours, services, location – without interrupting anyone.
Included in your solution
Never miss an opportunity
AI Receptionist answers your calls 24/7, captures every enquiry and sends the details straight to you.
Feature of Amplify
Your complete online presence – website, listings, reviews and AI Receptionist, all working together.
Feature of Accelerate
Everything in Amplify, plus paid advertising that puts you in front of more customers, faster.
WHY YOU NEED AN AI RECEPTIONIST
AI Receptionist vs a traditional receptionist vs voicemail
AI Receptionist works best alongside your team, not instead of them – it takes care of the predictable calls so your people can focus on the ones that need a real person.
| AI Receptionist | Traditional Receptionist | Voicemail | |
| Available 24/7 | Yes | Usually limited | Yes |
| Handles several calls at once | Yes | Limited | Yes |
| Has a real conversation | Yes | Yes | No |
| Captures the details your team needs | Yes | Yes | Limited |
| Books appointments during the call | Yes | Often manual | No |
| Answers routine questions | Yes | Yes | No |
| Passes on anything sensitive or complex | Yes, escalates | Yes | No |
| Sends an instant summary | Yes | Usually manual | Limited |
Your free marketing audit
- 50-point marketing MOT
- Tips, advice, and recommendations
- Free copy of our local digital marketing eGuide
- Personal Q&A with a digital marketing expert
Your exclusive lead guarantee
- Your investment is protected
- 1 year of risk-free marketing
- Our goal is to deliver the best possible ROI
- We don’t want you to just breakeven – we’re here to help you grow!
Explore success stories
Let’s do the same for your business
From 6 to 64 quotes p/m & climbing: How We Clean Group unlocked growth with Yell
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NEVER MISS A CALL AGAIN
However the enquiry reaches you, it gets answered
Whether someone finds you through organic search, a paid ad, or your Yell listing, AI Receptionist is the safety net that makes sure the call that follows doesn’t go to voicemail.
It works alongside your website, your ads and your listings – not as a separate tool, but as part of the same solution.
WHY CHOOSE YELL
60 years of getting local businesses found. Chosen by 50,000+ of them.
Getting found online is only the start. We help turn that visibility into real customers with fully managed digital marketing that works together.
Fully managed
We do the hard work, so you can focus on running your business.
Paid and organic
Reach customers wherever they’re searching with a strategy that combines paid advertising and organic visibility.
Everything working together
From your website and SEO to lead capture and reporting, it’s all designed to help you win more business.
Lead Guarantee
We don’t just aim for break-even – if we don’t deliver the leads, you don’t pay for them.
CUSTOMER SUCCESS STORY
More calls. More leads. More growth.
See how businesses are turning more opportunities into real results with Yell.
Tynemouth Precision Paving generated 174 leads and a 9,041% ROI in just over three months with a solution from Yell.
“My business has never been so busy. From day one, the phone didn’t stop!” – Gary Woods, Owner
50,000+ UK businesses trust us
60 years supporting local businesses
No.1 for managed digital advertising in the UK3
What’s included
AI Receptionist at a glance
Every call answered, every lead captured – even when you’re busy, closed or off the clock.
- Answers every business call 24/7
- Speaks naturally with customers
- Captures contact details and enquiry information
- Answers common questions instantly
- Transfers or escalates complex calls
- Sends call summaries instantly to your team
- Included with Amplify and Accelerate
Frequently asked questions
What is an AI Receptionist?
An AI Receptionist is a virtual phone assistant that answers your business calls when your team can’t. It has natural conversations with callers, captures important information, answers common questions and, where appropriate, can book appointments or transfer calls. It helps make sure every enquiry gets a professional response, even outside your normal opening hours.
How much does an AI Receptionist cost?
AI Receptionist is included as standard with Amplify and Accelerate, so there’s nothing extra to pay. There are no additional licence fees or separate subscriptions – it’s built into your wider Yell solution.
Do I need to do anything to set it up?
No. We’ll help configure AI Receptionist around your business, including the information it needs to answer questions, capture enquiries and follow your preferred call-handling rules. Once it’s set up, it’s ready to start answering calls on your behalf.
Can it use my existing business phone number?
Yes. AI Receptionist works with your existing business number, so your customers continue calling the same number they always have. There’s no need to change your contact details or update your marketing materials.
Does AI Receptionist replace my receptionist or team?
No. AI Receptionist is designed to work alongside your team, not replace them. It handles routine enquiries, captures customer details and manages calls when you’re busy or unavailable, while more complex or sensitive conversations can be transferred to a member of your team.
Will customers know they’re speaking to AI?
AI Receptionist is designed to sound natural, professional and helpful. If you’d like it to identify itself as an AI assistant at the start of the call, it can do so. Either way, the focus is on giving callers a quick, useful response and making it easy for them to get the help they need.
How is this different from voicemail?
Voicemail just records a message for someone to listen to later. AI Receptionist has a proper two-way conversation, asks follow-up questions, and gets things done during the call – like booking an appointment or capturing what the customer needs.
Will it sound like a robot?
No – it’s built to sound natural and professional, not scripted. The best way to judge it is to hear it on a live call, which your account manager can arrange.
Can it understand UK accents and local terminology?
Yes, it’s set up to handle a range of UK accents and can be configured with your own terminology, service names and local areas.
What happens if it doesn’t know the answer?
It won’t guess. It’ll ask a clarifying question, explain the enquiry needs a person, take a message, or transfer the call – whatever your rules say should happen.
Will it answer every call, or only when we’re unavailable?
Whichever you prefer – full-time cover, overflow when your team’s busy, out-of-hours only, or a mix of all three.
Is my data handled properly?
Yes. We can walk you through exactly how calls are recorded, stored and deleted as part of your setup.
Can I hear it before I commit?
Yes – get in touch and we’ll show you a live demo call.
- Yell internal stats, 2026 ↩︎
- Dialzara, 2026 ↩︎
- Among direct competitors that target local businesses regardless of industry (MBrain, 2023) ↩︎
GET STARTED TODAY
Don’t let a missed call be the reason someone chooses a competitor
Every call you don’t answer is a customer you don’t get to keep. AI Receptionist makes sure that’s one less thing to worry about – included as standard, with nothing extra to pay.