Yell for Business app updates

Read about the latest features added to the Yell for Business app

Messaging

  • Customers can contact you via instant message from your Yell.com listing (on the Yell app and website)
  • Enables you to quickly respond to potential business opportunities any time of day and wherever you are
  • Users can send messages, photos and their location, so you can gather the necessary information to help with their enquiry, without the need for a phone call
  • Enables you to keep a record of all your customer conversations in one place
  • See when a customer is online, or when they were last online and whether they’ve read a message you’ve sent (they can see the same)
yell for business app messaging feature

Yell for Business app appointment feature

Bookings & appointments

  • Using the Messaging feature on the app, you can send appointments to customers using your phone calendar
  • You can include location, duration and time of the appointment
  • The customer can then add this appointment to their own phone calendar

Bookings & appointments

  • Using the Messaging feature on the app, you can send appointments to customers using your phone calendar
  • You can include location, duration and time of the appointment
  • The customer can then add this appointment to their own phone calendar
Yell for Business app appointment feature

Sending Quotes

  • Use the Messaging feature on the Yell for Business app to create a quote for a customer and send it to them as a PDF
  • Our simple form captures the necessary details and creates a PDF to send to your customer via the Messaging feature
Yell for Business app - sending quote feature

Best practice

Do

  • Reply to your messages politely and professionally
  • Respond to queries as quickly as you can – this reflects well on your business, and helps you stand out from the competition
  • Use Messaging to ask for reviews from your customers once a job is completed

Don't

  • Share payment/bank details in your conversations, or ask customers for theirs
  • Use Messaging as a marketing tool to make unsolicited contact with a customer
  • Share personally identifiable information about another individual

FAQs

How do I turn on Messaging?
To activate Messaging simply download and log in to the Yell for Business app on your phone 

Where does Messaging appear?
A 'Message' button is displayed to customers in search results and on your Yell.com listing page on both the Yell app and website.  

How do I know when someone messages me?
So you are notified each time someone messages your business, make sure that push notifications are enabled in your phone settings for the Yell for Business app.  

How do I switch off Messaging?
Go into the settings for the Yell for Business app, and select Messaging Availability. You can then untick the check box to turn off the Messaging functionality.