In 2021, there’s probably a very good reason you haven’t started selling online. The bricks and mortar experience could be a central part of your brand, or you’re a brand-new enterprise that’s selling locally. Now, we’ve all got to scramble to adjust our offering. Developing your business’s service, products, experience and brand to fit our […]
Earlier this year Facebook, the owner of Instagram, announced changes it was making in line with the outbreak of Coronavirus. Facebook’s plan had always been to deploy a new way of shopping – both through Facebook and Instagram shops. But with the onset of COVID-19, they launched several months early to enable shoppers to buy […]
There is a debate happening at the moment on how COVID-19 will affect Black Friday and Christmas sales. Some retail experts have predicted it will be quiet as people are wary of spending money in the current climate, whereas others have said it’ll be big with people enjoying a bit of retail therapy to wash […]
Conversational commerce is a relatively new name for what is, in simple terms, interactive sales and support via a live customer chat system. Instant messaging and apps allow companies to communicate effectively with users, connecting consumers and businesses online. This style of commerce, or sales, is gaining in popularity as consumers’ needs grow. People browse […]
A number of online marketing trends have come and gone over the years, but there’s a recent trend that we feel is here to stay: live, branded chat support. Live chat boxes that allow people to message a business directly and in real time are quickly becoming the norm online – especially on e-commerce sites. […]
Facebook has brought forward the introduction of Facebook Shops, its own shopping platform within Facebook and Instagram platforms – a direct result of COVID-19. Businesses can now sell their products within the social media environments their customers are used to. Potentially, this is a huge opportunity for small businesses to take advantage of. What is […]
Now I’m working from home like so many people, I’m spending hours a day sat next to my husband, who runs the Amazon and eBay accounts for a small business. For Amazon and eBay sellers during coronavirus, the world has changed overnight. So, Husband is having to think on his feet and put 10 years […]
The online retail market is absolutely booming. In fact, just over half of UK consumers prefer to shop online (Source: Empathy.co, 2018). And we certainly can’t blame them. In our busy, modern lives, online stores are a real luxury. If something exists, you can probably buy it online and get it delivered straight to your […]
A ‘digital wallet’ (sometimes called e-wallet) stores a person’s contact details, payment card/bank account information, and sometimes a balance of money. The information can be used to pay for goods or services and is accessed via set of login details (usually a pin code or username/password). You’ve most likely heard of PayPal, which is one of […]
Online shopping now accounts for 17.4% of all retail sales, a figure that has been growing every year. This is excellent news for ecommerce retailers, but this growing number of sales does create a problem – it also means an increase in returns. Returns are a heavy burden for retailers where they often bump up […]