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Meet our team


Claire Miles

Chief Executive Officer

  • Joined Yell in October 2019
  • Previously held several Managing Director positions at Centrica
  • 14 years' experience in financial services
  • Claire is also a Non-Executive Director of Northgate PLC

Dee Malone

Chief Customer Officer

  • Joined in 2004
  • Leading the transformation of our Sales & service operations
  • Recognised by BESMA & APS for building best in class sales & service contact centres

Fiona Marechal

Director Customer Excellence & Change

  • Joined in 1988
  • Responsible for Yell's customer excellence framework & programme management
  • >25 years experience in leading change programmes

Gaurav Swarup

Chief Technology Officer

  • Joined in 2006
  • Leading the delivery of Digital Platforms and Next Gen products
  • 18+ years of Technology experience with a variety of senior roles

Mark Clisby

Chief Marketing Officer

  • Joined in 2005
  • Commercially focussed remit, leading key transformation initiatives
  • Award-winning marketer, with expert knowledge of our business & marketplace

Oliver Wilson

Chief Financial Officer

  • Joined in 2003
  • Key financial roles at Yell and Hibu
  • Experienced CFO, involved a number of successful re-financings, including the UK Bond issue

Paul Manwaring

General Counsel

  • Joined in 2009
  • Responsible for all legal, regulatory and risk for Yell
  • Experienced commercial lawyer with in-depth knowledge of the regulations applicable in our industry

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Over the years we’ve helped hundreds of thousands of UK businesses just like yours

We know from experience that they struggle to find the time, or acquire the skills, to effectively run a digital marketing programme. That’s why everything we do is designed to make things easy. By listening to your goals and aspirations we'll design a tailored digital solution for your business, and then work with you every step of the way to ensure your goals and aspirations are realised. Here's what sets us apart from everyone else: